Some of our games obey the device’s ‘mute’ setting. Whilst some apps might continue still play sounds, if your device is set to not ring, our games will not make sound.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.

Firstly, please try pressing the “Restore Purchases” button on the locked screen. If the problem persists, then please try the following options or contact us.

If you are on an android device, please note that the Google Play store recommended that we changed the way we sell KAMI; this means that if you paid at all when you first got the game, then it was an old version of the app, now called “KAMI Premium”. Unfortunately, this version no longer supports in-app purchases. However, if you email a copy of your receipt to support@stateofplaygames.com, then we can give you a copy of the new version, and make sure all of the puzzles you have already paid for are unlocked.

If this is not the situation you are in, then please get in touch and we can assist you another way.

The Google Play store recommended that we changed the way we sell KAMI, this means that if you paid when you first got the game, then it was an old version of the app, now called “KAMI Premium”.

Unfortunately, this version no longer supports in-app purchases. However, if you email a copy of your receipt to support@stateofplaygames.com, then we can give you a copy of the new version, and make sure all of the puzzles you have already paid for are unlocked.

If this is not the situation you are in, the please get in contact and we can assist you another way.

This is an unfortunate quirk which appeared when iOS was updated. You can easily fix it by restarting the app.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.

Some of our games obey the device’s ‘mute’ setting. Whilst some apps might continue still play sounds, if your device is set to not ring, our games will not make sound.

Firstly, please make sure that you have an up-to-date version of the game, check the store for an update.

The most common cause of crashing is if too many other apps are running, particularly on older devices. Try closing other apps, or restarting your device before launching the game.

Make sure that you have more than 500mb free space.

If there any any further issues, feel free to contact us here, making sure to let us know what device you are using. We’ve tried to get our games running on as many devices as possible. Some older computers or devices like the iPad 2, iPhone 4s have limited RAM which may be causing the crashes. If you’re still having issues with crashes we’re really sorry; App store purchased must be requested via Apple, if purchased from any other store, then please email us the receipt.